HOW CX AUTOMATION WILL HELP RETAILERS MANAGE LABOUR SHORTAGES
Strategically inserting automation into your CX strategy speeds up manual processes, allowing your staff to focus on people orientated issues. At Glory, we call this Customer Experience Automation (CXA).
Customer expectations are high when it comes to the experience you deliver. Unhappy employees do not usually provide a great customer experience which negatively affects both your business perception and your profitability.
Profits are the engine of our businesses. They are how we incentivise our valued employees, or afford to bring in exciting new talent, or invest in new technologies and branch into new territories.
