SUTHERLAND CREDIT UNION, WHOSE BRANCHES TRADE LOCALLY AS THE SHIRE LOCAL BANKING, OPERATE FOUR BRANCHES ACROSS THE SOUTH SYDNEY AREA.
Sutherland was looking to refurbish its beachside Cronulla branch with the aim of realising a number of tangible customer service improvements whilst boosting operational efficiency.
Lacking the capability to process cash transactions, Sutherland’s primary objective was to ensure that its member’s cash needs were serviced fully. Moreover, this had to be achieved with a limited cash infrastructure, within a limited branch footprint, and in such a way that did not detract from Sutherland’s community banking ethos.
Although cash attracts customers to the branch and provides opportunities for deepening customer engagement, Sutherland were conscious to ensure that the way it is processed does not detract from the advice based culture provided by its staff.
As well as providing proven technology, Glory’s experience, expertise and know how, helped to deliver a comprehensive solution, which minimised disruption. Initiating swift installation and training of staff without previous cash handling experience, the whole project was delivered on budget within a number of weeks.