HY-VEE NEEDED A SOLUTION THAT WOULD TRANSFORM CASH MANAGEMENT ACROSS THE CHAIN, SO EMPLOYEES COULD SPEND LESS TIME COUNTING CASH AND MORE TIME DELIVERING ON CUSTOMER EXPERIENCE
Hy-Vee is one of the largest supermarket chains in the U.S. Since its founding in 1930, the employee-owned chain has been committed to customer service, expressed in its slogan, “A smile in every aisle.” However, throughout its stores, Hy-Vee employees were spending precious hours managing cash. A distraction from its customer focus. “We were constantly counting registers after every cashier and after every shift. We verified it in the morning, we verified it at night. We were constantly counting,” says Kristi Tennill, Accounting Manager, Hy-Vee, Inc., Bloomington, IL.
Hy-Vee needed a solution that would transform cash management across the chain, so employees could spend less time counting cash and more time delivering on customer experience.
With Glory’s CI-300 Cash Recycler in place, Hy-Vee has significantly reduced time and labor counting cash. It also enabled cash to be handled more safely. “I don’t have to stand in the front end of my stores and count cash. I feel more secure that I don’t have people watching and seeing how much cash I’m handling,” says Becky Hockman, Director, Retail Accounting, Hy-Vee, Inc. Most important, employees are happier. Hockman says cashiers tell her how much they love the cash recyclers and the assurance they provide. For an employee-owned company, that’s the best kind of ROI.
