Supermarket supports government campaign to address labour shortages through the implementation of convenient new Hybrid Payment Kiosk.
Basingstoke, UK – May 12, 2016 – Sheng Siong Supermarket, Singapore’s third largest retailer, has introduced Glory’s CASHINFINITY™ secure closed cash management solution, making shopping faster and more convenient for their customers. The solution from Glory Global Solutions, a global leader in cash technology solutions, complements Sheng Siong’s latest move in addressing manpower challenges in the industry. First piloted in December 2014, the Glory CASHINFINITY™ solution is being rolled out in stores island-wide.
The cash payment kiosk accepts, authenticates and dispenses cash for customers; speeding up transactions, improving overall security and increasing cashiers’ productivity. The Glory solution reduces time spent on performing cash reconciliation tasks by up to 50%.
The solution automatically collects the customer’s payment and dispenses change accurately, removing the need for manual payment to a cashier. This ensures greater accuracy in cash payments, and frees cashiers to spend more time with customers to serve them better. The system also affords more flexibility and versatility as more time can be spent performing other duties such as stock management and merchandising.
Mr Lim Hock Chee, Chief Executive Officer, Sheng Siong Group, said, “We are the first supermarket to implement full self-payment kiosks in Singapore. 70% of Sheng Siong customers still prefer to use cash and 30% prefer card, therefore the unique ability of the system to accept both forms of payment and act as an ATM for cash withdrawal fits perfectly. The CASHINFINITY™ system is a crucial investment in our efforts to enable customers to enjoy smoother checkouts with accurate payment handling and better service.”
Speaking alongside Mr Lim , Ben Thorpe, Managing Director for Glory Global Solutions Asia Pacific region, said, “Amid the growing labour crunch and increasingly competitive business environment, Sheng Siong Group identified that through the adoption of self-service technologies they could go much of the way to addressing these challenges. We look forward to working with Sheng Siong Group over the course of the roll out and further assisting them in their continued quest to best serve the needs of their customers.”
About Glory Global Solutions
Glory Global Solutions is the global leader in secure cash management solutions. Operating across the financial, retail, cash centre and gaming industries, businesses in more than 100 countries rely on our solutions to enhance staff efficiency, reduce operating costs and enable a better customer experience.
Headquartered in the UK, Glory Global Solutions is a wholly owned subsidiary of GLORY Ltd. Employing over 3,000 professionals worldwide with dedicated R&D and manufacturing facilities across Europe, Asia and North America, Glory Global Solutions is GLORY’s international sales and service organisation. Built on a rich customer-focused, technology-driven heritage spanning almost a hundred years, GLORY is a pioneer in the development and manufacture of cash management, vending and automatic service equipment.
About Sheng Siong Supermarket Pte Ltd
Home-grown Sheng Siong Supermarket Pte Ltd (“Sheng Siong Supermarket” in short) was established in 1985 by Mr Lim Hock Eng, Mr Lim Hock Chee and Mr Lim Hock Leng, who are brothers. Back then, it was only a small supermart below a block of HDB flats, selling groceries and food at reasonable prices and providing the heartlanders with good service. As time passes by, Sheng Siong Supermarket progresses steadily, unaffected by the economic downturn or recession. Today, it has already become a household name and a grocery retail chain with 39 stores island-wide and more than 2000 employees. Sheng Siong Supermarket is a wholly-owned subsidiary of Sheng Siong Group Ltd which was listed on the Mainboard of the Singapore Exchange in August 2011. The annual sales turnover of Sheng Siong Group Ltd as at 31 December 2015 was S$764.4 million.
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