Repair Centre Engineer

We are looking for hands on Repair Centre Engineer to join our Service team and Repair Centre in the Philippines.

• Ensure Glory meets all contracted obligations, response times, repair times, and Preventive Maintenance, and minimises repeat calls.
• Get involved with day-to-day Repair activities when the workload suggests an SLA breach.
• Support both domestic and regional customers’ repairs.

Experience:
• Minimum 3 years’ experience in a technical support role handling complex technical issues.
• Customer-facing experience

Skills and Attributes:
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to work independently and set priorities to meet customer and organisational expectations.
• Proven problem-solving and analytical skills.
• Excellent organisational skills
• Strong customer service orientation
• Ability to handle high-pressure situations.
• Self-motivated with the ability to meet deadlines.
• Commercial awareness
• Ability to engage and motivate team members.