Self-checkout, the power of choice

Choice at the checkout.
With the world at their fingertips, consumers now get what they want, when they want it, where they want it. And that includes their retail experience. But what does today's consumer actually want?

The trend towards using self-service and self-checkout options in both retail and hospitality was already strong, but the pandemic sent it soaring. 45% of customers are more likely to use self-service than before the pandemic (Source: Acumen).

In this changing landscape, providing choice becomes fundamental. It works both ways, benefiting both consumers and retailers.