UBIQULAR Document Library
Everything you need to navigate your UBIQULAR agreements
Welcome to the UBIQULAR document library.
About This Library
Your starting point for understanding UBIQULAR contract documents.
The documents on this page set out the terms of the UBIQULAR services you purchase from Glory. The library is organised into three sections - the Master Agreement, the Modular Addenda, and the Data Processing Agreement.
The Master Agreement and the Data Processing Agreement apply to every UBIQULAR customer. The Modular Addenda are modular by design: each Addendum contains Modules for specific products or services, and you only need to read the Modules that apply to what you've purchased.
Your Commercial Schedule is your key to the library.
Your Commercial Schedule lists the products and services you ordered. Each of those maps to a Module in the Addenda below - that's how you know which Modules apply to you. The Commercial Schedule itself is not published here; you'll find your executed copy alongside the other contract documents Glory sent you when you signed. If you can't find it, your Glory Account Manager can help.
How to find out what applies to you
Your Commercial Schedule is your personal key-the products and services you ordered there map to the Modules in the Addenda below.
Commercial Schedule
Signed with Glory, not published here.
Master Agreement
The legal framework. Applies to every UBIQULAR customer.
The general terms and conditions for the UBIQULAR services - iinterpretation, rights, fees, intellectual property, confidentiality, warranties, term, and liability. Includes Schedule 1 (Definitions) and Schedule 2 (Template Statement of Work).
Schedule 1 - Definitions
Schedule 2 -Template Statement of Work
Modular Addenda
Four Addenda covering our products and services. Each contains Modules for specific offerings. Match the products and services on your Commercial Schedule to Modules that apply to you.
Product Addendum
Service Descriptions and Program Specifications for each UBIQULAR Cloud Service- Bridge, Inform DTP Agent, Inform (Retail), and DataHub
Learn moreManaged Services Addendum
Service Descriptions for BridgePlus,
Cash Fulfilment & CIT Management, CIT Scheduling, Provisional Credit / Same Day Value, Cash Inventory Reporting Only, and Additional Managed Services.Learn moreProfessional & Support Services Addendum
Service Descriptions for Installation, Provisioning & Commissioning; Level 1 Support Training; Technical Support; and Additional Professional Services.
Learn moreSLA Addendum
The universal Technical Support Service Levels-Support Levels L1-L4, Service Request Classifications, and Response Levels. Plus an SLA Index pointing to product-specific SLAs in the other Addenda.
Learn more
Data Processing Agreement
Applies whenever Glory processes personal data on your behalf.
The terms applicable to Glory's processing of personal data on your behalf, including scope, purpose, categories of data and data subjects, technical and organisational measures, and international transfers.
Something not clear?
Your Glory Account Manager is the right first call. For questions about how Glory processes personal data, contact our Data Protection Officer at DPO@Glory-Global.com.
