Why should I consider UBIQULAR services from Glory?

A cloud-based software suite, UBIQULAR is designed to enable enhanced decision making based on data driven insight.  Glory’s ‘Software As A Service’ (SaaS) solutions are tailored for both Financial Institutions and Retailers, to enable greater value to be gained from Glory smart automation solutions.
 

The UBIQULAR suite reflects Glory’s continued goal of delivering greater insight and actionable intelligence around the cash being processed through its customers’ businesses. This is achieved via the use of analytics and management information associated with the devices, the remote monitoring and management of devices and the delivery of automated cash forecasting that optimises their cash inventories. Combining the analytical power of UBIQULAR with IoT enabled devices means Glory delivers connected services, and the secure cloud-based solutions effortlessly scale with your business.

Why should a consider Glory’s UBIQULAR suite as part of a solution to my operational challenges?

Our services are ready to be adapted to your specific way of working, while bringing our advice and experience on both global, in-country and regulatory best practice. 

Our broad base of knowledge in both retail and financial services ensures you stay focused on your core business. Our scope of services is presented through a flexible menu of options that can be tailored to your specific operational and commercial needs.

1. For retailers, UBIQULAR improves the operational efficiency of your stores. It allows retailers to focus on their core business activities and relieves them of cash related labour, leaving time to concentrate on the primary task of serving customers, rather than back-office administration.
    
2. For financial institutions, availability of cash automation devices is of paramount importance. UBIQULAR helps monitor and manage your fleet efficiently and cost effectively; thereby increasing operational availability. With the addition of data analysis tools, branches can gain a clear view of cash activity, inventory, and device usage, that together deliver optimised operations and a faster return on investment.

What solutions are part of the UBIQULAR suite?

Glory’s UBIQULAR suite of digital managed services comprises of 4 solutions; each designed to help you optimise costs, increase revenue and improve performance:

• UBIQULAR™ Bridge provides complete visibility of your devices to maximise their uptime. It enables Glory to monitor and manage your fleet efficiently; thereby increasing operational availability and providing real-time performance data.

   

• UBIQULAR Bridge Plus is a patch management and update service for your Glory retail devices. Automated security compliance via deployment of patches and updates, reduces vulnerability to attacks; all centrally managed and deployed to protect your essential cash automation systems.
   
• UBIQULAR Inform provides a clear view of cash transaction activity across the enterprise, providing automation data collection and analysis. 
   
• UBIQULAR Manage is a Glory managed service providing cash automation, cash management, device monitoring, armoured carrier management services and provisional bank credit.

What benefits does UBIQULAR Bridge provide?

Device health
To maintain devices in their best operational state, UBIQULAR Bridge can be utilised by the Glory Administrator to remotely manage and deploy updates to a fleet of devices when required. The Glory Administrator deploys the update to the UBIQULAR Bridge agent in the background. The update is then deployed to the fleet of connected devices, without affecting unit availability. Once uploaded to the devices, the Glory Administrator can select a time that is most suitable to install the update usually outside business hours or at off peak times to avoid disruption for the teller, the branch and its customers. 

Error Resolution
If a site visit is required to fix a potential issue, Glory engineers are armed with advanced details and can come prepared to fix the issue on the first visit. This means Glory can detect potential issues before they become a problem and impact customer service. If an on-site visit is required, this also means less downtime and interruptions.

Maintain availability
Availability of cash automation devices is of paramount importance to any organization that has deployed cash handling devices. Remotely monitoring devices installed within an organisation, freeing cashiers/tellers from doing so and ensures devices are available to perform transactions for customers.

User help-desk support
With more detailed information provided to Glory to aid issue resolution, UBIQULAR Bridge can also support the coordination of self-fix activities. This allows Glory to use their field service organisation more effectively, to ensure technicians are available to address more complex calls, and not deployed to fix issues that could be fixed remotely.

Remote firmware/pattern updates
Cash handling organisations need to constantly check for compliance with the latest regulations regarding banknote fitness and ensure they accept and dispense valid notes. UBIQULAR Bridge helps you deal with changes in regulatory requirements quickly around banknote updates and also improve counterfeit detection to only accept valid and fit currency.

Event review and analysis
Information gathered from UBIQULAR Bridge helps Glory to manage your fleet of devices and identify training needs. With regular reviews of the event log, Glory can schedule service intervals based on actual usage of devices – preventative maintenance calls can be allocated for higher use devices, whereas lower use devices can have longer intervals between PMs.

What benefits does UBIQULAR Inform provide?

• Improved decision making
  With accurate and timely information, management can make informed decisions that are aligned with the organisation’s goals and objectives. Information regarding cash usage, transactions and trends is readily available and usable to make decisions when and wherever needed.
   
• Enhanced transparency and accountability
  An enterprise reporting system improves transparency by providing clear and comprehensive views of the organisation’s activities and performance. Data can be interrogated over short, medium or long-term date ranges to provide customised trend data.
   
• Increased efficiency
  Automated reporting processes reduce the time and effort required to produce reports and make them available to stakeholders. Information is presented in a consistent manner, across devices and locations, meaning no further manipulation or operator involvement is required.
   
• Improved communication
  An enterprise reporting system improves communication by providing a centralised platform for sharing information and insights with stakeholders. With a proper visual representation of data for easier analysis (drill down capabilities, standardisation and intuitive user interface), visibility to data can be made available across the organisation near real-time.

What benefits does UBIQULAR BridgePlus provide?

Automated monthly updates
Automation of software and patch updates can drastically reduce the time IT teams spend on repetitive tasks, like identifying security risks, testing systems, and deploying patches multiple devices. Managing these time-consuming processes with reduced manual input frees up resources and enables teams to prioritise more proactive projects.

Quick Configuration
Automatic, quick and easy setup to start patching all business productivity solutions, including Microsoft, Adobe, Java, etc.

Monthly compliance reporting
Enterprise-wide reports to demonstrate compliance across the retailer's estate.  In-depth information on patch status and history so IT departments, executives, and compliance auditors can quickly view the information they need.

Centrally provided service
The service is managed and deployed by Glory, allowing our customers to focus on their core-business and releasing staff from administration tasks.

Updates patch security flaws in the Software and OS
Patches are software and operating system (OS) updates that address security vulnerabilities within a program or product.

Cloud-based and scalable
The service can be deployed to as many locations and devices as required. Both small and large retail organisations can benefit from this service.

What benefits does UBIQULAR Manage provide?

Cash management change orders and replenishment
Glory will monitor cash levels in the cash recyclers and automatically generate change orders and schedule cash collections. Glory will ensure cash levels in a store remain optimised, using a combination of cash automation systems and software to reduce costly CIT deliveries and collections.

Enterprise-level reporting

Glory will provide enterprise level reporting, giving a complete cash picture across the organisation or at individual store level around cash monitoring, tracking and equipment. 

Day-to-day CIT relationship management
Glory can manage as much of the relationship with your CIT provide as you require. Glory can offer a fully managed service and will contract with the CIT directly and manage CIT billing or can also simply send orders to the CIT and the customer can manage the contractual arrangements if preferred. Glory can monitor CIT performance and report any deviations from SLAs, reducing administrative tasks for the retailer.

Provisional credit available
Glory can enable provisional credit, if supported by the retailer’s banking partner, thus improving cashflow, so the value is in a retailer's bank account, even before it has been picked up by a CIT. Glory will also manage any subsequent adjustments once the cash has been collected, counted and reconciled.