Abbas Abdou 

On a Path to Success

Abbas Abdou

I’m enjoying a varied career path with Glory. I started as an After-Sales Service Technician, installing, maintaining and troubleshooting two key Glory products. I advanced to Deployment Technician, managing installation and training operations. I’m now proud to call myself a Hardware Product Manager, developing support documentation for and promoting Glory’s key CASHINFINITYTM solutions for retail.

 

It was all made possible by Glory’s fantastic culture. The company is a brilliant fusion of collaboration, encouragement by management and tailored training. I was mentored by my Regional Technical Manager who opened the door to skills improvement and provided expert advice on how to acquire in-depth knowledge of new products.


My career development has been well structured and considered. I’ve carried foundational skills and knowledge over from my technician days to now. Managers have a good feel for who would fit well into particular positions both for their own career satisfaction and for the good of Glory.

 
Both internal training were vital for me for taking on new technical skills, keeping up to speed with new products and building my confidence. My new knowledge sparks my enthusiasm for technology, and vice versa. The sheer variety of products is exciting too. What really invigorates me is managing a project from sales to deployment.

 
Nothing new comes without challenges. Log analysis and dealing with software crashes were difficult to master at one point but with my own background research and help from my colleagues, we overcame the issues.

 
The excellent management culture always shines through. Where a manager identifies talent, it is nurtured, signposted and rewarded. Management is committed and transparent.

 
Glory offers a great work-life balance, and new colleagues receive a warm welcome as well as training and support to develop all necessary skills. The company also encourages and supports charitable actions initiated by its employees, all of which helps create a dynamic and rewarding work environment.

 
Glory continues to look to the future and focuses on innovation, growth and leadership in its field. It aims to stay firmly at the forefront of technological developments and to offer a wide range of products and services to meet the needs of its customers. I’m proud and excited to work with technology like never before, and Glory feels like home.