Many financial institutions still use a combination of aging desktop products and teller cash recyclers (TCRs) to manage these transactions. Desktop products are often chosen for tasks like coin sorting, counting, and small-scale cash handling at the teller counter, while TCRs automate and streamline larger cash transactions, improving speed and security. However, relying on outdated desktop solutions can slow down transaction times, increase the risk of human error and audit delays, and expose institutions to compliance risks. 

Upgrading to Glory’s modern cash and coin solutions, like the GFB-830 and the SCW-20 Series, allows banks and credit unions to enhance accuracy and efficiency in cash management, all without needing a complete infrastructure overhaul. This approach helps institutions maintain flexibility at the teller line while meeting rigorous security and operational standards.

Challenges with Legacy Desktop Cash and Coin Solutions

Security & Compliance Risks

End-of-Life (EOL) devices no longer receive firmware, template, and counterfeit updates, leaving institutions vulnerable to fraud and regulatory violations. 

Operational Inefficiencies
Manual cash handling processes lead to longer transaction times, operator fatigue, and audit delays. Upgrading end-of-live desktop solutions streamlines workflows and improves accuracy and operator experiences.

Rising Maintenance Costs
Old, end-of-life devices have shown to require frequent service and parts that may no longer be available, which increases down time and cost to fix. Newer models require less service and come bundled with easy, predictable maintenance and service. 
 

Talent & Technology Gaps
Functionality and ease of use in updated desktop products are more intuitive when it comes to training new staff. Outdated systems are hard to support as staff changes but newer user-friendly models are for all generations, enabling accurate and speedy transactions for customers.

Customer Expectations
Today’s banking customers expect fast, secure, and seamless service. Modern solutions help meet these expectations by reducing wait times and improving transaction accuracy.

Why Upgrade Now?
• Improve Teller Efficiency: Reduce human error and teller workload
• Enhance Audit Accuracy: Minimize manual errors 
• Support Branch Transformation: Modernize without major infrastructure changes
• Meet Customer/Member Expectations: Deliver fast, secure service at the counter

Ready to modernize and replace outdated cash and coin desktop products? 

Explore how Glory’s desktop products, like the UW-F Series and the Mach 3, can help you cut compliance risk, boost efficiency, and deliver a faster, more secure customer experience.