DUNCAN GRAHAM - A GENERATIONAL MOMENT IN RETAIL

The COVID-19 pandemic has had a dramatic impact on the Retail Sector. Where are we now as retailers? Consumer behaviour and attitudes have changed dramatically. What do retailers need to focus on to rebuild and flourish? Duncan Graham, who has held retail leadership roles at Marks & Spencer, Brown Thomas and Specsavers, shares his thoughts.

Within the retail sector, consumer behaviour and attitudes have changed dramatically.