Prepare frontline staff to serve the diverse needs of your customers
With an increase in demand for all manner of financial matters to be dealt with in a post office, staff now more than ever need to upskill and be able to perform a variety of roles; a traditional teller, advisor, greeting customers, selling.
Faced with ever changing customer behaviour and changing demands on their services, many post offices struggle to make the best use of their locations. Customers coming into a post office want all their requirements dealt with simultaneously, and staff need the right processes and transaction automation procedures in place to enable them to serve customers efficiently.
Glory can help post offices find the balance between the local service they need to provide and the cost of maintaining an efficient customer experience.