How automation can transform the customer experience
Automation Has Always Driven Efficiency
But many see it as the antithesis of good customer service. With today’s automation solution, you have the opportunity to do so much more.
Today we have solutions that can drive efficiency without compromising services or the customer experience, but in fact elevating both.
Explore some of our latest insights
FEATURED INFOGRAPHICS
INFOGRAPHIC - WHY CUSTOMERS LOVE KIOSKS
Kiosks allow easy customisation.
One of the key reasons that customers buy more when using a kiosks is the reduced time pressure, which can come from a queue behind them or the staff member in front of them.
INFOGRAPHIC - AUTOMATION WITHOUT ALIENATION
Since the industrial revolution, automation has only increased.
It's only in recent years that we have seen the service industries begin to automate parts of the customer service experience.
FEATURED E-BOOKS
E-BOOK - ALIENATION WITHOUT AUTOMATION
Embrace Automation without Alienating Customers
The growth of this Customer Experience Automation (CXA) has been explosive. But the question that should be on every retailer’s mind is, what is the effect of this on the customer journey?
E-BOOK - THE HIDDEN COST OF A BAD CHECKOUT EXPERIENCE
Enhancing the Checkout Experience with Automation
A poor checkout experience can cost retailers through abandoned baskets, shrinkage, and inefficiencies. Discover how Glory's automated checkout solutions improve service, reduce losses, and enhance the customer experience.
