Self-checkout the power of choice
Today’s consumer demands choice at the checkout.
The trend towards using self-service and self-checkout options in both retail and hospitality was already strong, but the pandemic sent it soaring. 45% of customers are more likely to use self-service than before the pandemic (Source: Acumen).
In this changing landscape, providing choice becomes fundamental. New global research, commissioned by Glory, reveals that 80% of consumers consider it important for retailers to provide a choice of checkout options. Furthermore, when they reach the checkout, 47% of them don’t choose the same checkout option every time, but choose the option that best meets their needs in the moment. More than ever, people today want to be free to shape their own experience to what suits them at that time. It's up to retailers to deliver that choice.
In this changing landscape, providing choice becomes fundamental. New global research, commissioned by Glory, reveals that 80% of consumers consider it important for retailers to provide a choice of checkout options. Furthermore, when they reach the checkout, 47% of them don’t choose the same checkout option every time, but choose the option that best meets their needs in the moment. More than ever, people today want to be free to shape their own experience to what suits them at that time. It's up to retailers to deliver that choice.
Hear their stories
Power of choice
We asked customers around the world about their choices at the checkout. Their responses demonstrate that there is no single answer to providing a great checkout experience. The only answer is to provide choice.
Discover the power of choice in your business
Consumers once accepted the limitations of businesses. People would travel to their local stores, making do with the resources, technology and experience those retailers could provide.
Today, people are not so accepting. And why would they be? They have the world at their fingertips. Discover how retail self-checkout has evolved to meet customer’s demands in any setting, whatever the size and shape of your stores.
