So did you make any resolutions and have you broken them yet? What do we mean by resolutions and how did the new year tradition start?

According to an article on history.com (31 August 2018) 'the custom of making New Year resolutions has been around for thousands of years', beginning with the Ancient Babylonians around 4000 years ago. People made promises to the gods to pay their debts and return any objects they had borrowed. It was all about gaining favour with the gods. The article goes on to say that today 45 percent of Americans make New Year resolutions but only 8 percent are successful in achieving their goals.

Take a tip, the easiest resolutions to keep are those that involve inactivity. Think about it - I won't eat anchovies this year and I won't go shopping on a Friday evening. See, easy! But such resolutions rarely lead to real change and we are fooling nobody but ourselves.

Demonstrating resolve and taking action is far more difficult. It involves analysing your current situation and deciding what action needs to be taken in order to improve it. These are the resolutions that are worth keeping, those that yield demonstrable and measurable benefits. Of course, it's not always easy doing it on your own, whether it's family or friends you will need and benefit from support. Perhaps businesses are not that different.

Take a look at your business. Is there anything you can do to improve customer service and lower costs? What support do you need in order to achieve your aims?

At Glory we are in the resolution business. Working closely with our partners we enable them to improve cash processing, lower costs, free up resources and deliver an enhanced customer experience. If your resolution is to impact the bottom line, then take action. Talk to us now.