Leading Credit Union tests member reaction to innovative branch of the future solutions
Glory Global Solutions today announced that their TellerInfinity™ Assisted Service Solution has been installed in America First Credit Union’s (AFCU) Innovation Center in Salt Lake City, Utah. TellerInfinity forms part of a ‘collaborative hub’ where AFCU members from throughout the state and surrounding areas will test new technologies, and their interactions will provide feedback as to how they want to be served in the future.
The solution enables in-branch teller assisted service, merging many of the transactions that are performed by a teller, online and via self-service into one device, but retaining the personal interaction with the teller as and when required. This helps financial institution branches to manage member engagement and fulfill needs more quickly and efficiently, enabling staff to dedicate more time to sales opportunities and to the delivery of high levels of customer service.
At AFCU, TellerInfinity has been deployed using Antuar's inBranch Kiosk software and teller assistance is enabled by inBranch Transact, Antuar's teller and service application, delivered through a tablet interface used by the Innovation Center staff.
The America First Innovation Center will test multiple channel experiences and give members a say in how the credit union can best enhance their experience across its 120 locations.
Welcoming the launch of the Innovation Center, America First Credit Union President and CEO John B. Lund said “We are dedicated to providing innovative solutions and the best experience possible to our members. We value our partnership with Glory Global Solutions and are excited about TellerInfinity. It will provide a transformative approach to member engagement within our Innovation Center and is clearly aligned with our innovative strategies.”
Chris Reagan, President, Americas at Glory Global solutions explained the special relationship that exists between the two companies. He said “AFCU and Glory share a dedication to providing remarkable member experiences. This common goal, combined with Glory’s global engineering commitment has driven a unique partnership. By letting members and clients ‘into the lab’ the new Innovation Center demonstrates AFCU’s commitment to putting the consumer at the center of their branch transformation.”
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About Glory Global Solutions
Glory Global Solutions is a global leader in secure cash management solutions. Operating across the financial, retail, cash center and gaming industries, businesses in more than 100 countries rely on our solutions to enhance staff efficiency, reduce operating costs and enable a better customer experience.
Headquartered in the UK and with North American headquarters in Lisle, IL, Glory Global Solutions is a wholly owned subsidiary of GLORY Ltd. Employing over 3,000 professionals worldwide with dedicated R&D and manufacturing facilities across Europe, Asia and North America, Glory Global Solutions is GLORY’s international sales and service organization. Built on a rich customer-focused, technology-driven heritage spanning almost a hundred years, GLORY is a pioneer in the development and manufacture of cash management, vending and automatic service equipment.
About America First Credit Union
With a long-standing history and more than 77 years servicing members, America First has become one of the largest, most stable and most progressive credit unions in the country, and has remained a member-owned, not-for-profit cooperative financial institution. Today, America First has 120 locations, and is the 12th largest credit union in assets in the United States with over $7.7 billion, and the seventh largest credit union in membership in America with more than 781,000 members.
Antuar is a financial software company developing solutions that utilize the latest technology, such as tablets and mobile, to provide solutions for today’s branch banking needs. inBranch, Antuar's core agnostic solution suite, applies latest technology to drive customer engagement through interactions; promote sales through relationships; and improves staff efficiency and utilization through automation and reduced administrative tasks.
Antuar’s product suite includes inBranch Transact (Teller & Check 21), Engage (Sales and Service) and Kiosk.
Antuar's inBranch Kiosk, implemented on the TellerInfinity™ in AFCU, interfaces with each device to augment the services that are typically offered through phone and internet banking offerings.
Glory Global Solutions
Director of Global Marketing Operations
C: +44 (0) 7887 052366
America First Credit Union
PR & Social Media Manager