Optimise Hotel Operations Through Cash Automation
Doing More with Less
Transform your hotel cash processes, reduce back office hours and remove the stress around cash, allowing you
to refocus those hours on value adding duties and improving the guest experience. Hotel cash management
processes can be complex, impacted by a 24/7 operating model with multiple shift changes, shared till
processes and multiple cash floats each requiring balancing and reconciliation by staff. By implementing
efficient and streamlined cash management processes, hotels can not only reduce the significant time,
resources, and costs related to staff handling cash, but can also improve operational efficiency, increase
productivity, and enhance the guest experience.
1) Automate the mundane, elevate the human
Here’s the thing: stores lose hours every week to tasks customers never see – cash counts and recounts, manual
reconciliations, prepping change floats, routine tasking, and chasing exceptions. In a market where retail
talent is scarce and wage growth remains elevated in many economies, every back‑office hour you reclaim is an
hour you can redeploy to the shop floor.
What’s the Solution?
Automation technology can transform hotel staffing and operations by reducing time consuming and repetitive
tasks staff face around handling cash and delivering immediate impact to a hotel’s financial operations. From
Front of House, to Back Office, to Head Office, cash automation can be used to deliver improved financial
control, efficiency, and visibility across a hotel. Reducing complex and time-consuming tasks such as cash
handling, hotels can give their full attention to their guests and focus on the customer experience.
Consumers have voted with their feet. In the US, 84% of consumers enjoy self‑service kiosks and 66% choose
them over staffed checkouts (and these numbers are much higher with younger generations) – behaviours echoed
across markets as unattended payments become mainstream (PYMNTS, 2024). In grocery, nearly 40% of lanes are
already self‑checkout and 96% of stores offer it (Capital One Shopping Research, 2025).
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34%
40%
26%
Hover to learn more
2) Give customers more control with self‑service
70%
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50%
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51%
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As you modernise, you don’t need more moving parts – you need fewer, better-connected ones.
Our flexible retail portfolio is designed to plug into your strategy rather than dictate it:
To discover how you can transform your guest experience with smart automation solutions, get in touch.
“
Rebecca Wilke Assistant Director of Finance Rosewood Schloss Fuschl
Everyday life in a hotel can often be turbulent, especially when reopening. That’s why we’re very happy that
we can rely on GLORY – it saves both the operational and administrative teams a lot of stress.
Deliver a seamless customer journey and transform the guest experience
Three shifts that modernise the front line (without adding headcount)
3) Unite channels with a single commerce backbone
Most ‘omnichannel’ stacks still carry hidden friction – duplicated price files, inconsistent promotions, and
baskets that don’t travel. The shift now is to unified commerce: one cloud‑native transaction backbone driving
POS, SCO, kiosks and mobile with a single source of truth for prices, tax, tenders and receipts.
The Benefits: Solutions that transform hotel finances & operations
When these three shifts land together, the flywheel turns. Customers move through stores faster and with less
friction; colleagues spend more time on higher‑value interactions; and leaders make decisions on one set of
numbers.
Boost Staff Productivity Automate cash handling so colleagues spend less time on manual tasks.
Streamline Operational Efficiency Start and end of day processes are accelerated, saving time and reducing
stress for staff.
Improved Security and Reduced Shrinkage Minimise cash errors and shrinkage with automated processes.
Enhance Guest Experience Free up your team to focus on delivering exceptional guest experiences.
Discover our Solutions
Frictionless experience With unified commerce, customers get the experience they want, seamlessly shifting
between their physical and digital experiences, with a common basket carried between touchpoints and accurate
information on inventory and promotions.
Cash Automation
With modular kiosks and SCOs designed for a wide range of environments and delivering measurable uplift.
Unified Commerce
Partnering with nearly 500 hotels in the EMEA region, Glory solutions are present across 25 international
brands and 60 sub-brands.
Partnering with nearly 500 hotels in the EMEA region, Glory solutions are present across 25 international
brands and 60 sub-brands, including Marriott International, Rosewood, Four Seasons, Mandarin Oriental,
Bulgari, Peninsula, Kempinski, and Corinthia hotels and we are a preferred worldwide supplier to Hilton. From
self-checkout to kiosks, to front of house and back office, our range of solutions enable a frictionless
experience, meaning guests will benefit, however they choose to pay.
Who We Work with
with modular kiosks and SCOs designed for a wide range of environments and delivering measurable uplift.
to remove back‑office friction, reduce errors, and standardise secure, auditable routines across POS, SCO and
back office.
with a cloud‑native platform that keeps prices, promotions, receipts, taxes and tenders consistent across POS,
SCO, kiosks and mobile – so journeys feel seamless and operations stay simple.
Click to learn more
So even where retailers can afford it, adding more staff is not always straightforward, nor does it deliver
everything modern consumers are looking for. The solution today is not bigger headcounts, but smarter
technology. That’s not just us talking. Deloitte’s 2024 global survey of retail executives echoes the picture:
labour shortages and inflationary costs do continue to test store operations – yet leaders see opportunity in
technologies that can boost productivity and at the same time reduce friction across the customer journey
(Deloitte Global Retail Outlook 2024).
Self‑service isn’t a silver bullet – it needs thoughtful implementation to avoid alienating your customers.
The answer is design: the right product, the right staffing balance, targeted loss prevention where
appropriate, and an inclusive approach to payment choice. Get this right and you free colleagues from the
repetitive scan‑and‑bag cycle to focus on service, selling, and the store environment.
Not only can all your cash-related tasks now be simplified to the push of a button – saving you hours of time
on the floor and in the back office every day – but you can also manage your entire cash estate across your
enterprise from a central point, allowing you to make data-driven decisions, refine your process, reduce CIT
visits, and more.
Why it matters: Forrester finds that genuine omnichannel engagement lifts customer lifetime value for 46% of
businesses, while Deloitte’s 2024 outlook prioritises enhancing in‑store omni‑experience and trustworthy
personalisation as growth levers (Forrester/SAP Emarsys, 2024; Deloitte 2024). Shopify also reports that
retailers unifying store and ecommerce operations realise lower total cost of ownership and faster
time‑to‑value than fragmented estates (Shopify Enterprise, 2025).
Cash Automation
BILTMORE MAYFAIR CASE STUDY
MARRIOTT INTERNATIONAL CASE STUDY
SHERATON JUMEIRAH BEACH DUBAI CASE STUDY
Self‑Service
To remove back office friction, reduce errors, and standardise secure, auditable routines across POS, SCO and
back office.