Basingstoke, September 29, 2017 - Glory today announced the certification of its TellerInfinity™ solution with Antuar, a leading supplier of innovative branch software solutions to banks and other financial institutions.
TellerInfinity, Glory’s assisted service solution, enables a wide range of physical media and client assistance services previously only possible through a human teller. When deployed with Antuar’s inBranch software suite, TellerInfinity provides new ibranch service opportunities for financial institutions, by linking on-line and mobile banking plus on-site digital marketing and queue management systems, across their branch network.
Formed in 2012, Antuar delivers innovative branch banking software to banks around the world. Its proven inBranch software enables banks to improve the metrics across cost, revenue and customer satisfaction, coupled with the business intelligence to track and monitor these metrics.
When partnered with Antuar’s inBranch Kiosk application, Glory’s TellerInfinity solution supports many different customer services, including cash withdrawal, cash deposit, note/coin recycling and check deposit, as well as account transfers, loan or bill payment, statement review and printing, and many other customer services. A key feature of inBranch provides connectivity to roving bank staff equipped with tablets, to notify them of the need for customer support when required.
In the hyper-competitive environment of banking, changes in branch traffic are causing banks to re-assess the role of the branch. Banks are restructuring branches to deliver excellent customer service in a more cost-effective way, while releasing staff to provide consultation and support to customers seeking financial advice.
TellerInfinity has been selected by banks around the world as a practical and comprehensive solution for efficient service delivery, merging many of the transactions performed by traditional tellers and self-service ATM’s into one device, while retaining personal interaction options with staff members as and when required. Bank branches can manage customer engagement and fulfil all types of customer needs more quickly and efficiently, with very high levels of customer engagement.
Mike Bielamowicz, EVP Global Solutions at Glory welcomed the announcement and explained its importance saying, “As more and more banks around the world begin to explore the opportunities offered by assisted service technology to transform the branch customer experience we are focused on making successful deployment as easy as possible. It’s about giving our customers choice. While we offer our own suite of software solutions, we recognize that Antuar is a leader in providing multi-vendor self- and assisted-service applications, and as such we are delighted to be working with them.”
Gearoid Power, Chief Executive Officer of Antuar said, “The area of assisted self-service is fast becoming a popular option in the area of branch transformation. Glory’s TellerInfinity and Antuar’s inBranch Kiosk gives financial institutions the flexibility and breadth of transactions to optimize their branch offerings and still maintain the human touch point that builds relationship. We are excited to be able to work with Glory to deliver solutions in this space and we continue to extend the number and types of transactions we can offer.”
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As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
Employing over 9,000 professionals worldwide with dedicated R&D and manufacturing facilities across the world, GLORY is built on a rich customer-focused, technology-driven heritage spanning almost a hundred years.
Antuar is a financial software company developing solutions that utilize the latest technology, such as tablets and mobile, to provide solutions for today’s branch banking needs. inBranch, Antuar's core agnostic solution suite, applies latest technology to drive customer engagement through interactions; promote sales through relationships; and improves staff efficiency and utilization through automation and reduced administrative tasks.
Antuar’s product suite includes inBranch Transact (Teller & Check 21), Engage (Sales and Service) and Kiosk.
Glory Global Solutions
Director of Global Marketing
+44 7887 052366.