Glory and Acrelec to introduce self-ordering kiosk accepting cash and credit for Foodservice at FSTEC.
Lisle, Illinois, USA [September 8, 2017]
Glory, a global leader in cash technology solutions, today announced it is partnering with Acrelec, the leader in digital kiosk solutions, to introduce a self-ordering kiosk that allows both cash and credit payments. The kiosk will be introduced and on display at FSTEC from September 18-20 in Anaheim, CA.
QSR and Fast Casual operators continue to be challenged with rising labor costs while aiming to improve the order experience and increasing check-size. Self-service kiosks are gaining momentum to take the pressure off, yet the technology has challenges and opportunities. Cash remains the most accepted and highest used payment method, especially in low dollar transactions that are common in the foodservice industry. This creates challenges especially in a self-service environment where cash payments are not an option. Many QSR operators are finding they are alienating cash paying customers by making them wait in a separate line.
Dwayne Mullett, Regional Vice President at Glory, explains, “Automating the transaction at the point-of-sale means cashiers can focus on the customer. Including cash in a kiosk serves customers who prefer to pay in cash where they can complete the transaction in a self-serve environment. Cash enabled kiosks ensure all customers receive the same experience whether they pay with cash, card, or debit and eliminates the separate cash-only line.”
As a result, Glory and Acrelec have partnered to create self-ordering solutions that incorporate cash, making cash similar to an electronic payment, by eliminating the manual cash handling and processing at the check-out. This allows customers to receive a consistent experience and will increase the productivity and customer service levels of the operators.
Glory and Acrelec will also host an interactive panel at FSTEC on Monday September 18th to share findings, best practices, and implications of implementing self-service technology including:
- Benefits and challenges to operations in revenue and business impact.
- Considerations for the customer experience.
- Customer Service Challenges associated with self-service adoption without cash
Kiosk and Mobile) and advantages of addressing in a self-service environment.
For more information about FSTEC, visit https://fstec.com
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Acrelec America is a leading digital transformation company that provides the world’s largest restaurant and retail brands with software, hardware and services to reimagine the customer experience for the digital age. Our self-order kiosks, indoor and outdoor digital displays, drive-thru systems, curbside/click-and-collect and gaming solutions help brands create a “phygital” world that blends physical and digital technology to increase brand engagement and add value throughout the customer journey.
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
Employing over 9,000 professionals worldwide with dedicated R&D and manufacturing facilities worldwide, GLORY is built on a rich customer-focused, technology-driven heritage spanning almost a hundred years.
Glory technology helps optimize the retail cash chain from the front of the store to the back office through to the bank. Our solutions automate cash processing across the retail cash chain to help eliminate cash shrinkage, move employees into more productive roles, and reduce the burden and risk of moving cash from till to safe to bank and back again. By automating the movement of cash, retailers can release their staff to focus on customer service, reduce cash shrinkage and improve operational efficiency.
Vice President, Retail Marketing