Successful installation at AFCU Innovation Center results in positive member feedback
Lisle, Illinois, USA [December 04, 2017]
Glory today announced that their TellerInfinity™ assisted service solution has been selected by America First Credit Union (AFCU) for rollout across their entire branch network. This announcement follows a successful installation at the America First Credit Union Innovation Center in Salt Lake City, Utah. TellerInfinity™ was showcased in a ‘collaborative hub’, where AFCU members from throughout the state and surrounding areas test new technologies. The members’ interactions provide invaluable feedback as to how they want to be served in the future.
The TellerInfinity™ solution enables in-branch teller assisted service, merging many of the transactions that are performed by a teller, online and via self-service into one device, while retaining the personal interaction with the teller when required. This helps financial institution branches to manage customer and member engagement and fulfill needs more quickly and efficiently, enabling staff to dedicate more time to sales opportunities and to the delivery of high levels of customer service.
At AFCU, TellerInfinity™ has been deployed using Antuar's inBranch Kiosk software, and teller assistance is enabled by inBranch Transact, Antuar's teller and service application, delivered through a tablet interface used by the Innovation Center staff.
John Lund, President & CEO, at AFCU shared “The Glory TellerInfinity™ assisted service solution, with integrated software from Antuar, has been successfully introduced to our membership to allow them the opportunity to engage and have a voice in shaping their financial future as a member of America First Credit Union. We have heard that voice and are excited to announce our plan on moving forward with Glory TellerInfinity™ in our branch network.”
Chris Reagan, President, Americas at Glory said “Glory truly values our long-term partnership with AFCU. We’re pleased our TellerInfinity™ solution has played a key role in effectively serving, and gathering insights from AFCU members in their Innovation Center. We’re excited about supporting AFCU as they expand the TellerInfinity™ footprint throughout their entire branch network.”
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About America First Credit Union
As the largest credit union in the state of Utah, America First boasts a long-standing history and 78 years servicing members and has become one of the largest, most stable and most progressive credit unions in the country while remaining a member-owned, not-for-profit cooperative financial institution. Today, America First has 125 locations and is the 11th largest credit union in assets in the United States with more than $9.1 billion and the sixth largest credit union in membership in America with more than 918,000 members.
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
Employing over 9,000 professionals worldwide with dedicated R&D and manufacturing facilities worldwide, GLORY is built on a rich customer-focused, technology-driven heritage spanning almost a hundred years.
Antuar is a financial software company developing solutions that utilize the latest technology, such as tablets and mobile, to provide solutions for today’s branch banking needs. inBranch, Antuar's core agnostic solution suite, applies latest technology to drive customer engagement through interactions; promote sales through relationships; and improves staff efficiency and utilization through automation and reduced administrative tasks.
Antuar’s product suite includes inBranch Transact (Teller & Check 21), Engage (Sales and Service) and Kiosk.
Antuar's inBranch Kiosk, implemented on the TellerInfinity™ in AFCU, interfaces with each device to augment the services that are typically offered through phone and internet banking offerings.
Director of Marketing
America First Credit Union
PR & Social Media Manager