Smarter Cash Handling for High-Volume Currency Exchange
How Far East Exchange optimised cash operations for speed, accuracy, and customer trust
"Previously, per transaction we would take anywhere between five to seven minutes because we needed to look for which machine held that particular currency.
Now, it’s cut down to just two to three minutes. That’s more than a 50% increase in time efficiency."
Basheer Ahamed, Far East Exchange Singapore
Leading currency exchange provider Far East Exchange Singapore has been operating since 1995, managing high volumes of foreign currency notes and frequent small transactions. As operations scaled, inefficiencies emerged, from juggling multiple machines for different currencies to longer transaction times and limited visibility for customers.
To streamline operations, the team transitioned from legacy equipment to a more integrated setup. By adopting GLORY’s multi-currency banknote sorting and counting solution, they reduced transaction times by over 50%, improved accuracy, and enhanced transparency for customers with dual-facing displays.
Operational uptime also improved significantly. Equipped with remote device management and update capabilities, issues could be resolved quickly without waiting for on-site technicians, ensuring business continuity and reinforcing customer trust in a fast-paced, high-volume environment.