Transform Your Fuel Retail Experience
FUEL RETAIL CASE STUDY: TRANSITIONING TO A RETAIL CUSTOMER CENTRIC MODEL
Fuel retailers are under pressure - from shrinking margins and the rise of electric vehicles, to changing customer expectations and the push toward a carbon- neutral economy. This eBook explores how industry is shifting from a vehicle-focused to a customer-centric model.
Through real-world examples from leading brands like BP and Shell, you'll discover how forecourts are evolving into destinations that offer more value - convenience retail, food, and mobility services. Learn how automation, efficient payment solutions and smarter cash handling can help improve service speed, reduce queues, cut losses, and make better use of staff.
Whether you're planning your next step or looking for proven strategies to future proof your business, this guide gives you the tools to improve customer experience, operational efficiency, and profitability.