HANDLING AND DIGITISING TRANSACTIONS THAT CAN MOVE THROUGHOUT THE FINANCIAL NETWORK TO ULTIMATELY END UP IN THE RETAILER'S BANK ACCOUNT

There is no challenging the fact that ‘being digital’ seems to be the way ahead. The only question is: Can this predilection override our propensity, or to say dependence, toward tangible cash instruments anytime soon? 

Regrettably though, despite such stimulating statistics, the retail sector is still failing to cash in on the opportunity as it possibly could. President of Glory (Americas), Chris Reagan construes the reason. “Retailers are trying to realize greater profitability by facilitating newer means of delivering customer service, while balancing labor productivity, in an effort to differentiate and compete in today’s omni-channel world. Every retailer and operator processes cash but often does not realize the amount of labor involved in the process. Additionally, as they deploy self-service kiosks, retailers and operators are realizing that they are alienating the significant group of customers who prefer to pay for transactions with cash.”

Glory helps retailers find common ground between ‘conventional’ and ‘digital’ by integrating its CASHINFINITY line of retail automation solutions with customer operations, including kiosks, to enable cash acceptance at the point-of-sale and in back office processing. This, however, answers only a part of the complexities associated with hard cash.