THE CUSTOMER JOURNEY HAS EVOLVED AT BREAKNECK SPEED IN RECENT YEARS WITH THE RISE OF DIGITAL TECHNOLOGY.

Customers today are used to fl­exibility and crafting their own journey to a much higher degree than in the past.

• Customers may want to order on an app and then pick up in-store.
• They may enjoy privacy of using a kiosk.
• They may use the drive-thru, but choose to eat in the car park.
• They may prefer the human touch at the manned counter.

Whatever path they choose, integration is key – with kiosks, app, website, and payment technology all working together to provide a seamless omnichannel experience.

Download our infographic to understand how Glory’s solutions can help with seamless integration