İŞBANK WAS ESTABLISHED IN 1924 WITH THE AIM OF FINANCING THE NATION’S INDUSTRY THROUGH THE PROVISION OF BOTH LOANS AND EQUITY PARTICIPATIONS.
İşbank is a national institution and enjoys a powerful relationship with the Turkish people. The Bank wanted to create a customer experience in their branches that would provide them with a clear competitive advantage and to demonstrate the progressive and innovative nature of the organisation.
İşbank had already deployed state-of-the-art hardware and software technologies throughout its organisation to complement the Bank’s online real-time operations and efficient banking options. But additionally, İşbank wanted to ensure its branch staff were equipped with the latest technology to allow them to handle cash – which accounts for 66% of transactions in their branches – in the most cost-effective and efficient manner. İşbank’s prime aim was to reduce transaction and customer waiting times in their branches in order to improve service levels.
The Glory Vertera™ teller cash recycler was chosen to take part in a pilot installation in İşbank’s branches. During the pilot, both tellers and branch managers were very positive about the Vertera and could see the benefits that could be derived for the Bank, in terms of speed and performance at the teller position.
