BANKIA, S.A. IS THE NAME OF THE SPANISH FINANCIAL INSTITUTION BORN FROM THE INTEGRATION OF THE SEVEN SAVINGS BANKS (CAJAS) THAT PRECEDED IT.
Bankia wanted to renew their installed base of Teller Cash Dispensers (TCDs) and Teller Cash Recyclers (TCRs). With their old installed base Bankia had to rely on CITs to carry out cash handling processes in their branches, which was a time-consuming and costly task.
Furthermore, Bankia launched a new branch concept: the ‘Agile’ office, which allows customers to make cash transactions or queries in the evenings or before normal working hours. This new branch model offers fast and efficient operations and an improved customer service.
Bankia’s aim was to also change their business model, in order to combine the ‘agile’ branch with the traditional branch model, which is focused on business and private banking.
For its cash handling requirements, Bankia needed to equip their branches with a solution that offered significantly enhanced banknote authentication, increased performance and the ability to drive down operational cost and which was able to optimise branch cash holding levels and minimise CIT requirements – all in a compact device that could be easily incorporated into the branch.
