São Paolo, 14 October, 2020 - GLORY Global Solutions will take part in the presenting line-up for this year’s BConnected2020 - Brazil’s biggest online franchise management event - to uncover the changing face of contactless cash payments in retail around the world.
Glory Brazil’s Managing Director, Lucas Nagai, will take to the virtual stage to discuss how great customer experience can be made even better with the introduction of contactless cash payment technology, such as Glory’s CASHINFINITYTM range of solutions.
Before the onset of the COVID-19 pandemic, high street retailers were already wrestling with the impact on their businesses of the continued rise in convenience and popularity of online retail. Customer experience in a physical environment is the key battleground for bricks and mortar retailers, where hands-on demonstrations, showroom design, store choreography and interaction between staff and customers makes all the difference in the fight to compete.
With the Coronavirus pandemic transforming the everyday retail environment, increases in experiential retail, such as the Sonos store in Manhattan’s listening rooms, any hands-on product demonstrations offered by Apple, or sleep pods to test Casper mattresses at their New York “Dreamery”, amongst many others, have had to be pared back. The result is that suddenly retailers are subject to new pressures of how to contend with demands and restrictions imposed by the spread of a global virus in addition to managing their day-to-day customer experience. Now more than two hundred days on from the start of the pandemic, retailers need to quickly learn to respond to emerging changes and new consumption patterns if they are to survive.
The checkout experience is one area where Glory has helped retailers adapt to these changes as well as make significant reductions of up to 70% on their cash management costs and increases in revenues by 20%. By taking away the time spent on cash management tasks, Glory is giving businesses more time to focus on what matters most – the customer and their in-store experience.
Join Lucas Nagai on Wednesday 21 October 1:45pm (São Paolo time) at BConnected2020, where he will take attendees on a journey through contactless cash payment and uncover how this can help retailers face new market challenges while delivering exceptional customer experience.
About BConnected 2020
The biggest online event of franchise management in Brazil. It is 5 days of event, from 19 to 23rd October. The event organizers expect more than 50,000 attendees during the 50 hours of content. Biggest brands will participate as speakers such as: DIOR; HUGO BOSS; MAGAZINE LUIZA; SUBWAY; RESERVA and others.
GLORY employs more than 9,000 professionals worldwide in research, development and manufacturing facilities in Europe, Asia and North America. The company's distribution network covers more than 100 countries. GLORY's innovative technologies are used in the development and production of cash processing machines, cash management systems and vending machines and service machines. Every day, more than 100 billion banknotes and coins are processed using GLORY solutions.
For more information, visit https://www.glory-global.com
Senior Director, Marketing & Business Development – Latin America
Glory Global Solutions, (International) Limited
Telephone: + 1 224 275 1445