Beyond Bank pioneer world-first technology set to transform branch banking

9 November 2015

Basingstoke, UK

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Glory’s new teller-assisted service solution enables unified banking experience and optimized cash management for Beyond Bank and its members.

Basingstoke, UK – November 09, 2015Beyond Bank, one of Australia’s largest customer owned banks, have partnered with Glory Global Solutions, leader in secure cash management solutions, to introduce the first TellerInfinity™ teller-assisted service solution into their busy Waymouth Street branch in Adelaide. Referred to locally as “Gloria”, the TellerInfinity™ solution merges many of the transactions performed by a teller, online and via an ATM, into one in-store device delivering a better branch experience for Beyond Bank’s members.

TellerInfinity™ seamlessly integrates with branch processes, managing transactions more quickly and efficiently, and offering a unique balance of self-service and personal interaction. Members are able to undertake transactions such as multi denomination cash withdrawals, note, coin and cheque deposits, bill payments and account transfers, obtaining assistance from a bank representative if and when required. Monitoring multiple devices from one tablet, the attendant can not only lend a hand but consult account details to alert users to other services, products and promotions that best suit their needs.

“It’s applications for our members are virtually limitless,” said Robert Aitken, Chief Information Officer, Beyond Bank. “TellerInfinity™ offers flexibility that we have not seen before in retail banking and because it is not linked to any existing ATM network there are no fees or other hidden charges.”

The branch remains the principal face-to-face contact point for members but new realities are leading innovative banks to consider solutions that manage transactions more quickly and efficiently, enable staff to dedicate more time to sales opportunities and deliver higher levels of customer satisfaction. 

Ian Wheeler, Managing Director, Glory Global Solutions Australia commented. “Beyond Bank identified the value of cash automation and recognized that assisted service will define the future of retail banking. In need of a solution that could address branch costs, maintain high levels of customer engagement and with the flexibility to integrate into the core banking platform, Beyond Bank was the perfect candidate for this technology.”

Beyond Bank’s executives, staff and members talk about their user experience in the video case study.

About Beyond Bank Australia 

With more than 195,000 customers and assets under management in excess of $4.38 billion, Beyond Bank Australia is one of the nation's largest 100% customer-owned financial institutions. It operates 41 branches across South Australia, Western Australia, Wagga Wagga, the Hunter Valley and the ACT, and provides banking services and wealth management. It also supports a range of community endeavors via the Beyond Bank Community Development Program including the Beyond Bank Foundation.

In 2015 Beyond Bank Australia was also awarded AB+F’s Mutual of the Year, CANSTAR’s customer-owned online bank of the year and CANSTAR’s Mutual of the Year First Home Buyers Award SA & WA.

About Glory Global Solutions

Glory Global Solutions is the global leader in secure cash management solutions. Operating across the financial, retail, cash centre and gaming industries, businesses in more than 100 countries rely on our solutions to enhance staff efficiency, reduce operating costs and enable a better customer experience.

Headquartered in the UK, Glory Global Solutions is a wholly owned subsidiary of GLORY Ltd. [TYO:6457]. Employing over 3,000 professionals worldwide with dedicated R&D and manufacturing facilities across Europe, Asia and North America, Glory Global Solutions is GLORY’s international sales and service organisation. Built on a rich customer-focused, technology-driven heritage spanning almost a hundred years, GLORY is a pioneer in the development and manufacture of cash management, vending and automatic service equipment.

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Media Contact: 

Glory Global Solutions
Paul Race
Director of Global Marketing Operations
C: +44 (0) 7887 052366

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