There was a time when to many people remote management meant control over the TV from your armchair. Now we have come to recognise it as the monitoring and control of IT systems from an off-site location to manage fleet operation and maximise profit.
We are all used to the concept of behaviour being monitored, the most obvious example being CCTV cameras on our streets. When applied to modern technology as well as monitoring activity we now have the opportunity to change behaviour and remedy potential breakdown by intervening, either by enabling on-site remedial activity, or, in some instances making changes remotely, offsite.
Technology changes the way we do things and transforms businesses. Cash recycling enables a new way of working at the bank branch, enhancing security, improving fraud detection, eliminating error, saving staff time and freeing up resources to deliver higher levels of customer service. When the technology is working the benefits to the bank are obvious. The only constraint on these benefits is the downtime attached to the technology. As well as the robustness of the solution the key factors impacting availability will be the time taken over repairs, upgrades and maintenance.
Having chosen the most effective technology, the challenge is therefore how you minimise and manage downtime. In a monitored and controlled environment success is determined by anticipation and speed of response.
At its most basic, remote monitoring and management of devices is about maximising the return on your investment and enabling you to best manage downtime due to faults and upgrades. One key issue is how you best detect, diagnose and resolve faults across your branch network. Some faults can be fixed remotely and where the problem is a more complex one then improved diagnosis will enable higher levels of 'first time fixes'. When it comes to software upgrades and updates, using Glory's remote device management solution, CashInsight Bridge™, removes the need for a service engineer to do this on-site and enables scheduling to minimise disruption.
Remotely monitoring a teller cash handling device keeps your staff focused on the customer and avoids disruption of service. At Glory we recognise it's not just about having the best solution. It's about making sure it's available as and when you need it, with no disruption to effective customer interaction in the important branch channel.
